Casino Hostess Job Description

What Is A Casino Host
Casino Hostess Job Description Receptionist
Casino Host Job Description
Vip Host Job Description
Casino Host Job

57625 | Gaming Industry Experience Required

Casino Host

Casino Hosts are responsible for nurturing the casino's relationship with patrons in order to enhance customer loyalty and maximize profits. Some duties that Casino Hosts are expected to perform include sending event invitations, responding to inquiries, solving customer issues, managing client database, and reporting to marketing managers.
This hostess job description sample can help you create a posting that will attract the most reliable candidates. This overall structure and format will make it easy for you to customize it with your.

Casino Hosts provides excellent service to players to get them to be loyal customers. Job Description and Resume Examples A collection of job descriptions, resume examples, employment, and career resources.

What Is A Casino Host

Bally's Atlantic City

Atlantic City, New Jersey 08401
United States

Jan 13, 2021

Feb 13, 2021

Full Time

Marketing

The Casino Host develops players for repeat visits.

Principal Duties and Responsibilities

Enhances the growth of gaming revenues through increased visitation and play consolidation of players.
Creates loyalty among valued customers by building lasting relationships and effectively utilizing marketing techniques.
Creates a fun-filled, welcoming experience for guests
Maintains close ties with guests through personal contact by phone and in person.
Greets charter arrivals at Atlantic City airport
Greets guests upon check-in/ check-out, in the casino and participates in special events.
Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations.
Uses sound judgment and makes good decisions in accordance with established comp guidelines.
Handles difficult guests and situations in a calm, professional and prudent manner.
Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.

Supervisory Responsibility
None

GAMING INDUSTRY EXPERIENCE IS REQUIRED

Preferred Education and Experience

College degree in Marketing, Hotel or Business preferred but not required.
Must have a minimum of 2 years Casino Host, National Casino Marketing, or VIP Services experience in a major gaming operation, preferably in Atlantic City.

Qualifications

Must have a proven track record of personally providing excellent customer service.
Must possess excellent interpersonal, communication, team-building and problem-solving skills.
Must be willing to work any shift when necessary.
Must be able to speak, read, write, and understand English. Bilingual a plus.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed, professional appearance.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Work Environment

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes

Physical Demands

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

All applicants must be able to demonstrate their US work authorization during the employment verification process.

Casino Hostess Job Description Receptionist

Please click on the Apply Now button to submit your Casino Careers resume into the Applicant Tracking report. If you do not have an online resume posted with Casino Careers, you may post a resume now, and you may also email this Employer using the Email Employer button.
Bally’s Atlantic City
Bally’s Corporation
1900 Pacific Avenue
Atlantic City, NJ 08401

Bally's Corporation currently owns and manages 11 casinos across seven states, a horse racetrack, and 13 authorized OTB licenses in Colorado. With more than 5,400 employees, the Company's operations include 11,859 slot machines, 405 gaming tables and 2,538 hotel rooms. Properties include Twin River Casino Hotel (Lincoln, RI), Tiverton Casino Hotel (Tiverton, RI), Hard Rock Hotel & Casino (Biloxi, MS), Casino Vicksburg (Vicksburg, MS), Eldorado Resort Casino Shreveport (Shreveport, LA), Dover Downs Hotel & Casino (Dover, DE), Bally's Atlantic City (Atlantic City, NJ), Casino KC (Kansas City, MO), Golden Gates Casino (Black Hawk, CO), Golden Gulch Casino (Black Hawk, CO), Mardi Gras Casino (Black Hawk, CO), and Arapahoe Park racetrack (Aurora, CO). Following the completion of pending acquisitions, which include Tropicana Evansville (Evansville, IN), Jumer's Casino & Hotel (Rock Island, IL), and MontBleu Resort Casino & Spa (Lake Tahoe, NV), the Company will own and manage 14 casinos across 10 states. Its shares trade on the New York Stock Exchange under the ticker symbol 'BALY.'
Our new ocean front Bally’s Atlantic City acquisition features world-class accommodations in over 1,200 rooms. The casino offers more than 1,700 gaming machines, over 100 table games, as well as a poker room and sportsbook. Guests can enjoy over 15 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. The facility also offers over 75,000 sq. ft of event and convention space.

(Redirected from Casino Host)

A casino host is employed by a casino to deliver services to gamblers to help ensure that they become loyal patrons.

Nature of the work[edit]

A casino host will usually try their best to please patrons of their casino and will do their best to fulfill any reasonable requests their clients might have. The casino host has the power to issue complimentary services (or 'comps') to players. Comps can range from complimentary meals, beverages, and show (concert or theater) tickets right up to full accommodation in a hotel casino. A casino host will develop a relationship with every level of gambler, from first-timers playing quarter slots to high-profile multimillion-dollar gamblers (a high roller).

Comps issued by hosts vary greatly and can be anything from a free buffet coupon, overnight hotel accommodation and upgrade, or entertainment tickets, to luxurious villas and private charter flights to the casino. The level and issuance of these comps by the host is done using mathematical formulas that calculate a player's theoretical loss (also known as 'ADT' for average daily theoretical, or 'theo'), based on wager size, session length, and the house edge of the game. Based on this formula, the host will be authorized to re-invest a percentage of the house's theoretical win back into the player by issuing freebies with the aim of building a loyal relationship with the player.^[1]

Position in a casino[edit]

The casino host reports directly to the marketing managers in most casinos. The casino host is the member of management that has the most contact with players and patrons.^[2] The job of a casino host can be very competitive as they are seeking the repeat patronage of players, a common goal that is shared both among other hosts within the casino as well as with those at competing casinos.

Casino Host Job Description

In arts, entertainment, and media[edit]

Deke Castleman's non-fiction book, Whale Hunt in the Desert: The Secret Las Vegas of Superhost Steve Cyr, focus on a prominent Las Vegas casino host.^[3]
The TV series Las Vegas has a main character, Samantha Jane 'Sam' Marquez, who is a casino host.

References[edit]

^'Casino Hosts Las Vegas - Explanation & Overview of Host Duties'. VegasGuy.com. Retrieved 2017-03-13.
^'sagame66'. Retrieved 8 February 2019.
^Castleman, Deke (July 31, 2004). Whale Hunt in the Desert: The Secret Las Vegas of Superhost Steve Cyr (Hardcover ed.). Huntington Press.

External links[edit]

'Meeting a Casino Host'. About.com.